Return Policy

At Holt + Ivy, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return policy to ensure your shopping experience remains delightful. Please carefully review the following guidelines:

1. Eligibility for Returns:

We accept returns on eligible items within 14 days from the date of delivery. To be eligible for a return, the item must be unused, unwashed, and in its original condition, with all tags and packaging intact. Please note that certain items, such as teethers or pacifiers, may not be eligible for return due to hygiene reasons. Additionally, any items marked as final sale are non-returnable.

2. Return Process:

To initiate a return, please follow these steps:

- Contact our customer support team or visit our website to request a return authorization within 14 days of receiving your order. Please provide your order details and the reason for the return.

- Once your return request is approved, we will provide you with instructions on how to proceed with the return. You may be responsible for covering the return shipping costs.

- Carefully package the item in its original packaging or a suitable alternative to ensure it is protected during transit.

- Ship the item back to us using a trackable shipping method. We recommend obtaining a shipping receipt or proof of delivery.

3. Refund Process:

Once we receive and inspect the returned item, we will process your refund. Refunds will be issued in the original payment method used for the purchase. Please note that shipping fees, if any, are non-refundable. Depending on your bank or payment provider, it may take several business days for the refund to be reflected in your account.

4. Exchanges:

We currently do not offer direct exchanges. If you wish to exchange an item, we recommend initiating a return for the unwanted item and placing a new order for the desired item. This ensures a smoother and faster process.

5. Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving your order. We will guide you through the return process and arrange for a replacement or refund, including any necessary return shipping fees.

6. Return Shipping Costs:

Unless the return is due to a damaged or defective item, you will be responsible for covering the return shipping costs. We recommend using a trackable shipping service to ensure the safe arrival of your return.

We strive to process returns as quickly as possible, typically within 5-7 business days upon receipt of the returned item. However, during busy periods, processing times may be slightly longer.

If you have any questions or require further assistance regarding our return policy, please do not hesitate to contact our customer support team. We are here to help and ensure your satisfaction with your shopping experience.

Thank you for choosing Holt + Ivy. We appreciate your support and look forward to serving you with our beautiful products and excellent customer service!